Returns and Exchanges

We want you to be happy with your purchase. If something doesn’t fit, you have the right to return your order within 14 days. Please use the form below.

Return Conditions

• You have 14 days from the date of delivery to return items.
• Please use our return form only. Returns without a return number cannot be processed.
• Returned items must be unused and in original condition.
• No direct exchanges: If you need a different item, simply place a new order in the shop.
• Once the return has been received and inspected, the refund will be issued via the original payment method. Credit notes or offsets are not offered, as a refund through the original method is the most transparent solution for both parties.

Return Shipping Costs

You are generally responsible for return shipping costs. We only cover return costs in the case of a justified complaint (e.g. incorrect or defective item). If you have any questions or are unsure about this policy, feel free to contact us in advance by email.

Return Label

Please note: We do not provide prepaid return labels. You are responsible for organising the return shipment and covering the shipping cost. A return label will only be provided if we sent you a wrong or faulty item.

Incorrect or Defective Items

If you received an incorrect or damaged item, please contact us directly by email. In such cases, this is not a standard return under the right of withdrawal but a separate claim, which we will handle with you individually.

Returns from Switzerland and Other Non-EU Countries

Special conditions apply to returns from Switzerland and other non-EU countries. Please do not send returns to our German address without contacting us first, as this can lead to customs issues. Make sure to contact us in advance and clearly state that your return is from Switzerland or another non-EU country. We will then provide the correct return address in the respective country (e.g. Switzerland).