Returns and Exchanges
We want you to be happy with your purchase. If something isn’t right, you have the right to return your order within 14 days. Please use the form below to request a return number. You will automatically receive a confirmation with your personal return number (e.g. 20250710-1) and further instructions.
Return Policy
- You have 14 days from the date of delivery to return your items.
- Please only use our return form. Returns without a return number cannot be processed.
- Returned items must be unused and in their original condition.
- No direct exchanges: if you want a different item, please place a new order in the shop.
- Once we receive and inspect the return, a refund or store credit will be issued.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless we have delivered a faulty or incorrect item.
Return address
Please send your items to the following address after receiving the return number:
Kilts & More Europe
Hauptstrasse 74
69242 Mühlhausen
Germany
Important
Please do not return any items without a return number. Unannounced returns may be rejected or processed with delay.